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Halflife Support

Support — App

Halflife Support

Email: contact@halflife-labs.com  ·  Response: within 24 hours on business days

Frequently Asked Questions

How do I restore my Pro subscription after reinstalling?

Open the app, go to the Me tab, scroll to the bottom and tap "Restore Purchases." Your subscription is tied to your Apple ID and restores instantly at no charge.

How do I add a new compound to my protocol?

Go to the Me tab → Protocols → tap the + button. Select your compound, set dose and frequency, and it will appear on your Today screen.

Why does my compound show 0% on the Curves screen?

0% means the compound has fully cleared from plasma. For compounds like BPC-157, check the biological effect line — it may still show activity even after plasma clearance. Log your next dose and the curve updates immediately.

The syringe calculator is showing the wrong amount. What do I do?

Double-check that you entered the correct vial size in mg and the correct bacteriostatic water volume in mL. The calculator divides your desired dose by the concentration you entered. If unsure of vial size, check the label from your supplier.

How do I change my dose or frequency for a compound?

Go to Me → Protocols → tap the compound you want to edit. Update dose, frequency, and timing from the edit screen.

How do I cancel my Pro subscription?

Go to iPhone Settings → Your Name → Subscriptions → Halflife → Cancel Subscription. You keep Pro access until end of your current billing period.

My injection site rotation is not working correctly.

Rotation tracks each compound independently. Make sure you are logging through the full flow (3 steps) and not skipping Step 2 where you select the injection site.

How do I delete my data?

All health data is stored locally on your device. Go to Me → scroll to bottom → "Delete All Data." If you opted into anonymous research contribution, tap "Delete Research Data" to remove your anonymised data from our servers.

Does Halflife share my data with anyone?

No. All health data is stored locally on your device only and never transmitted to our servers. If you opted into the anonymous research programme, only a de-identified summary snapshot is sent, and you can delete it at any time from the Me tab.

Is Halflife available on Android?

Not yet. iOS only. Android is planned for a future release.

I found a bug. How do I report it?

Email contact@halflife-labs.com with a description of what happened, what you expected, your iPhone model, and iOS version. Screenshots are helpful.

How does the streak system work?

Your streak increases each day you log all compounds due that day. On days with nothing due, vote on the Discover poll to keep your streak alive. You get one freeze per 7-day window — missing one day freezes the streak rather than breaking it. Two missed days in a row breaks it.

What does the concentration curve actually show?

The curve shows the estimated percentage of each compound remaining in your bloodstream at any given time, calculated using the pharmacokinetic half-life values sourced from FDA prescribing labels and peer-reviewed research. For compounds with a significant plasma vs. biological effect difference (like BPC-157), a second line shows the estimated duration of biological signalling activity.


Halflife is a personal logging and tracking tool. It does not provide medical advice, diagnose conditions, or recommend dosing. Always consult your healthcare provider regarding your protocol.

Support — B2B Partners

Partner & Integration Support

Primary contact: contact@halflife-labs.com  ·  Response: within 48 hours
Partner support covers API integration, dataset access, research collaboration, and telehealth embedding. For consumer app support, use the App tab above.
Getting Started

New to working with Halflife Labs? Here's where to start:

  1. Submit a partnership enquiry via the form on our For Partners page
  2. Receive a Data or API overview — we'll share what's available, current dataset scope, and API capabilities
  3. Sign a Statement of Work and DPA/BAA as appropriate for your use case
  4. Receive credentials — API keys, dataset download link, or research access credentials
API Integration Support
Which endpoints are available?

The current API supports three endpoints: POST /log-dose (returns concentration curve data), GET /concentration (current active level for a compound), and POST /calculate-reconstitution (syringe calculator). Full documentation is shared with active API partners.

What format does the API return?

All endpoints return JSON. Concentration data is returned as an array of {timestamp, percentage} objects representing the curve at hourly intervals for ±7 days centred on the current time.

What are the rate limits?

Current limits are 1,000 requests/minute per API key. Higher limits are available on enterprise agreements. Contact us if you expect to exceed standard limits.

How do I handle patient identity in API calls?

Never transmit patient names, DOBs, NHS/SSN numbers, or any directly identifying information. Use your internal anonymised patient token as the user_id field. Halflife Labs stores only the token and the compound parameters needed to compute outputs.

Is there a sandbox environment?

Yes. All new API partners receive sandbox credentials with simulated responses. Sandbox access is available before agreement execution for technical evaluation.

Dataset & Research Access
What does the current dataset contain?

The dataset contains anonymised protocol snapshots from opted-in users: compound combinations, dose amounts, adherence rates, week-of-protocol metrics, weight delta, self-reported energy and appetite scores, and goal categories. All at population aggregate level — no individual-level records in standard licenses.

What format is the dataset delivered in?

CSV and JSON formats. Schema documentation is included. Custom formats available on request.

How frequently is the dataset updated?

Monthly incremental updates for active licenses. Historical snapshots are available from launch onwards.

Can we publish research using your data?

Yes, subject to your Data Use Agreement terms and co-authorship discussion for any publications where the dataset is a primary data source. We're supportive of academic publication — contact us early in your research process.

Telehealth Embedding
How does white-labeling work technically?

We provide a React Native component library or a web-embed iframe that integrates the Halflife tracking UI into your existing platform. Customisation of colours and typography is available. The underlying pharmacokinetic engine and compound library are maintained by Halflife Labs and updated automatically.

What patient data flows between our platform and Halflife Labs?

Only the compound parameters and dosing schedule — no patient identity. Your platform stores the patient-compound mapping. Halflife Labs stores only anonymised dose events associated with your platform's patient token.

Service Level
Issue TypeResponse TimeResolution Target
API outage / critical2 hours4 hours
API errors / degraded4 hours24 hours
Dataset delivery48 hours5 business days
General enquiries48 hoursAs agreed
Contact

All partner support: contact@halflife-labs.com
Billing enquiries: same address, subject line "Billing — [your company name]"
Security incidents: same address, subject line "SECURITY — [your company name]", mark URGENT

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